»Can you convert grams to pounds?
Sure. Here is a quick guide to approximate equivalents: 1 ounce = approx 28 grams / 100 grams = approx 3.4 ounces / 250 grams = approx .55 lbs / 500 grams = approx 1.1 lbs / 1 kilogram = approx 2.2 lbs
»What credit cards do you accept?
Our regular checkout accepts VISA, Mastercard, Discover, and American Express.
»What checkout options do I have?
We accept major credit cards through our regular checkout. You can also opt to send in a Money Order or Check. We also offer you the option of using Paypal to checkout and complete your order.
»Can I pay by Money Order or Check?
Yes. Use the regular checkout, and select your payment option at the end of the checkout process. The system will then give you instructions for sending in your payment. Your order will be shipped once your payment is successfully received.
»I have a coupon/discount code. Where do I enter it?
You'll need to enter your code in the shopping cart BEFORE you begin to checkout. You'll find the entry box near the order total in the shopping cart.
»I have a e-gift certificate. How do I use it?
You'll need to use our regular checkout. In the payment options, enter your certificate code. The system will apply whatever balance you have available to the purchase. You will then be able to select how you will want to pay for any balance due. Any unused portion of the e-gift certificate can be used on a future purchase.
»How do you ship?
Most domestic (US) orders will go USPS Priority Mail, although we may use another service, such as UPS Ground for bulky or heavy (5 lbs or more) orders or orders requiring special needs. Drop ship items move UPS Ground. Very large orders may move via LTL truck service. Be sure we have both your postal and physical addresses so that we have them for whatever service is best for your order.
»Do you ship to Canada?
Yes, but be sure to read our instructions on international orders before placing your order.
»What countries do you ship to?
We ship to the US and Canada. We also ship to some other countries (see list in FAQ: International Orders).
»What does the 2-day express option cost?
There is a base charge of $18.95 plus 5% of your order.
»When will I receive my order?
We ship most orders within 2 business days of receipt of the order. Most folks in the US should have their order in approximately one week.
»How do you ship to overseas US (AK, HI, PR, VI)?
Alaska, Hawai'i, Puerto Rico, and the US Virgin Islands are all treated as standard US destinations, except for some bulky items which are not available because of the high cost. Be sure to enter the proper USPS state abbreviation in the state field and US for the country. Shipping will be by USPS Priority Mail or Parcel Post, depending on weight.
»Do you have an Express Shipping option?
Yes, UPS 2-Day Air. Not available for bulky items (bags, sprouters, etc). This is business day service only (M-F).
»How do I get 2-day express shipping?
For qualifying orders, use the drop-down menu in the shopping cart. Remember this is business day only service (M-F) and that we will need a valid UPS physical address.
»What are your shipping rates?
Domestic (US) shipping is computed as a flat rate of $5.79 for standard shipping. Some bulky items may have additional shipping charges. See International Orders for international rates.
»When will I receive my 2 day Express Shipment?
We ship Monday-Friday. All 2 day orders received by 2:00pm Mountain Time will ship the same business day. Orders received after 2:00pm or Sat, Sun, or holidays will ship the next business day.
»Why won't my old login work from the old website?
The security systems of the old & new sites were incompatible. You will need to recreate your login (you can use the same info). We're sorry for the inconvenience.
»What happens to my customer information
For a full privacy disclosure, click on 'Privacy' below. We do not sell or exchange your information with any other parties except for what is necessary to process your order. You will not be given over to 'spam' or mailing lists.
»Do I have to create an account/login?
No. Creating a login is simply for your convenience to speed up your checkout and give you greater access to your order history.
»How do I create an account/login?
The easiest way is to opt to create it when you checkout for the first purchase.
»Do you offer Certified Organic Seed?
Yes. All of our organic offerings are marked as 'ORGANIC'. Many are certified in Europe.
»Do you offer Open-Pollinated seed?
Yes. All varieties are open-pollinated unless they are identified as hybrids.
»Do you offer Heirloom Seed?
Many of our offerings are older heritage or heirloom varieties. There is no universally accepted definition for 'heirloom' but our descriptions will often identify these older jewels. CAUTION: Many seed companies will refer to all Open Pollinated seed as 'heirloom', when this is not true. Heirlooms are older varieties of open pollinated seed, but not all open pollinated varieties are heirlooms (older strains).
»What does TREATED or UNTREATED mean?
Treated seed is dusted with USDA approved chemical to aid germination. Untreated seed can be more difficult to germinate if the growing conditions are not optimal.
»What is TREATED vs. Innoculant?
Treated seed is given a fungicide to aide germination, innoculants are beneficial bacteria to aid growth and production.
»Do you sell any GMO seed?
No. GMO (genetically modified organism) seed is normally only available for large-scale commercial varieties due to the high cost of production. Also, we have signed the 'Safe Seed Pledge' and will not knowingly sell any GMO products. See 'Safe Seed Pledge' link near the bottom of the left menu.
»What International Countries to you ship to?
We ship to Canada, much of Western Europe, Australia, and Japan. A complete updated list is found in the 'Country' pull-down menu in the cart check-out.
»What restrictions are there to ship seed internationally?
The regulations vary from country to country. Check with your local authorities before placing any order. We will not accept orders for bulk seed of 500 grams or more without specific authorization from you. All import duties, regulations, and restrictions are your responsibility.
»What are your International Shipping Rates?
Not including Canada, International Shipping is computed as $23.95 plus 20% of the order total.
»How do you ship International orders?
We primarily us USPS International Priority, unless there are special circumstances.
»How long will it take to get my International Order?
Generally most International shipments should take about 2 weeks. However, there can be unexpected delays, such as in your country's customs office.
»What are your shipping rates to Canada?
For Canada, the shipping is computed as $15.95 plus 10% of the order total.
»Can you provide a Phytosanitary Certificate?
No. Because of our rural location we are not near an agent that is able to do that type of inspection. Be sure your order will not require this document before placing your order.
